Clearing Browser Cache and Cookies

Clearing your web browser's cache and removing cookies fixes the vast majority of problems that our members run into while using Online Banking.

• The cache of a web browser stores information about parts of web pages that you visit, like images, to help them open faster during your next visit.

• Cookies (not the tasty kind) are files created by sites you visit. They make your online experience easier by saving browsing data.

Sometimes, there's a difference between the version of a website stored on your computer (the cached version) and the version that you're loading from the web. This conflict can lead to errors, and clearing your browser cache can help when nothing else seems to.

Great question! Since the process is slightly different depending on which web browser you're using, we've provided instructions for the most common browsers below. If you're unsure which browser you're using, try to match the icon up with the images below, and see if you can follow along with the instructions.

1. Open Microsoft Edge
2. Select Menu (3 dots icon in the top right corner of the browser)
3. Select Settings
4. Select Privacy & Services
5. Under Clear browsing data, select Choose what to clear
6. Select Cached images and files and Cookies and other site data check boxes and then select Clear
7. Close and reopen your browser to complete the process

1. Open Google Chrome
2. Open the Settings menu by clicking the 3 dots icon in the top right corner of the browser
3. Select More Tools, then Clear browsing data
4. At the top, choose a time range. To delete everything, select All time. We recommend selecting All time
5. Check the boxes next to Cookies and other site data and Cached images and files
6. Click Clear data
7. Close and reopen your browser to complete the process
   

1. Open Firefox
2. Click the menu button (3 stacked horizontal lines icon) and select Settings
3. Select the Privacy and Security panel.
4. In the Cookies and Site Data section, click Clear Data
5. Check the boxes next to Cookies and Site Data, and Cached Web Content
6. Select Clear
7. Close and reopen your browser to complete the process
   

1. Open the Safari app
2. Choose History, then Clear History and click the pop-up menu
3. Choose how far back you want your browsing history cleared. We recommend selecting All time
4. Select Clear
5. Close and reopen your browser to complete the process
   

Note: we try to keep this page updated, but browsers frequently change their layouts. If the above steps don't work, go to the browser's website for updated instructions.