Request Money FAQ
What is the Request Money feature?
Request Money is a feature within the Interac e-Transfer service that allows you to request money via online banking.
Money can be requested by sending an email or text message to any individual or business in Canada. When the request is fulfilled, you will receive a notification once the funds are deposited into the selected account.
How do I request money?
To access this feature, log in to Online Banking and:
- In the left hand menu, go to Manage Transfers
- Select Send an Interac e-Transfer
- Select Request next to the recipient you'd like to Request Money from
- Then follow the instructions to complete the form to request funds
Is there a fee for sending an Interac e-Transfer Request Money?
This feature is free for all OCCU members.
Can Request Money be used by fraudsters for phishing?
Only respond to Interac notifications from senders who you know. Interac provides the legal name of the individual or business that is sending the request to assist in identifying fraudulent e-Transfer requests.
If you weren't expecting that particular requestor to request funds from you, contact our branch or report it as spam. You can report spam to [email protected]
Are there limits in place for the Request Money feature?
There is a maximum limit of $25,000 per e-Transfer. This includes e-Transfers received by the Request Money feature.
Can I edit or cancel a Request Money notification that I have initiated?
Yes, you can cancel a Request Money you have initiated by viewing the Pending list. To access this list, log in to Online Banking:
- In the left and menu go to Manage Transfers
- Choose Send an e-Transfer
- On the Send Interac e-Transfer page, select e-Transfer History to view your list of pending and completed transfers
- If the Request Money is listed here, you will have two options listed on the right: Resend Notice which allows you to trigger a notification to the recipient and Cancel which allows you to cancel the transfer. You cannot edit a pending transfer. You must cancel it and then re-create it.
If the transfer has been completed, it will not show as pending and can no longer be cancelled.
How long is a Request Money notification valid?
A Request Money notification is valid for 60 days from the date it is requested. However, the expiry date can be extended by another 60 days if you resend the notification to the recipient.
Are there reminder notifications for outstanding requests?
Yes, outstanding requests have automated reminder notifications that are sent to your contact. You also have the ability to manually re-notify the contact, as a reminder.
Will I be notified once the request has been fulfilled?
Once the request for money has been fulfilled, you will receive a notification that the funds are available in your account.
What if I send a Request Money notification to someone whose financial institution does not support the Request Money feature?
If you send a Request Money notification to someone whose financial institution does not have the Request Money feature implemented, that person will not be able to accept the request.
They will have to decline the request. They can then follow up by sending you an e-Transfer in the amount you had requested.
Can I block a requestor from sending further requests to me?
Yes, you are able to opt out of receiving requests from a particular requestor, or the service completely, by selecting the opt-out option on the request notification email.